These Terms & Conditions govern the use of www.vowvignetteco.com and the purchase of wedding decoration and on-site styling services made through the website.
By submitting a booking request or making a payment, the customer confirms that they have read and accepted these Terms & Conditions and the policies applicable to the relevant service.
1. Services
The website provides wedding decoration and on-site venue styling services. Each service listing describes the relevant service scope, booking requirements and applicable conditions.
Service availability is subject to the requested date, venue location, access arrangements and the specific requirements provided by the customer.
The final service arrangements are based on the information confirmed between the parties before the appointment.
2. Booking Deposits
All prices displayed on the website are booking deposits unless expressly stated otherwise. They do not represent the full cost of the complete service.
Payment of a displayed deposit allows the booking request to proceed. A booking is not considered finally confirmed until the relevant service details and availability have been confirmed.
Where a remaining balance or additional charge applies, the applicable amount and payment terms will be communicated to the customer before such amount becomes payable.
The customer is responsible for reviewing the service description, deposit amount, applicable conditions and any confirmed arrangements before making payment.
3. Customer Information
Customers must provide accurate and complete information necessary for the requested service, including the event date, venue, access arrangements and relevant service requirements.
Where inaccurate, incomplete or materially changed information affects the provision of the service, the resulting arrangements may need to be revised.
Any additional service requested after confirmation is subject to availability and may involve an additional charge where applicable and agreed in advance.
4. Service Date and Venue
Customers are responsible for providing accurate venue information and ensuring that reasonable access required for the agreed service is available at the relevant time.
Venue restrictions, access limitations, changes imposed by the venue, delays caused by circumstances outside the parties’ reasonable control, or other relevant conditions may affect the agreed arrangements.
Where a material change occurs, the parties will communicate regarding the available arrangements in accordance with the applicable booking and cancellation terms.
5. Cancellations and Changes
Cancellation or amendment requests should be submitted in writing using the contact information published on the website.
The treatment of a booking deposit following cancellation or amendment depends on the timing of the request, the stage of service preparation, the agreed booking terms and applicable consumer law.
Nothing in these Terms & Conditions excludes or restricts any mandatory consumer right that cannot lawfully be excluded.
Further information is provided in the applicable Deposit and Refund Policy and Cancellation Policy.
6. Consumer Withdrawal Rights
Where applicable European consumer law provides a statutory right of withdrawal for a distance contract, that right will apply in accordance with the relevant legislation.
For services, the statutory withdrawal period is generally 14 calendar days from conclusion of the distance contract, subject to applicable exceptions.
Where the customer expressly requests that a service begins before the expiry of the applicable withdrawal period, the applicable legal requirements concerning early performance and withdrawal will apply.
Where a statutory exception applies, the right of withdrawal may not be available to the extent permitted by applicable law.
Customers should refer to the applicable cancellation and refund information provided on the website before completing a booking.
7. Prices and Additional Charges
Prices displayed on the website relate to the booking deposit unless expressly identified otherwise.
Any applicable remaining balance, additional service, agreed change or other charge will be communicated clearly before payment becomes due.
Taxes or other charges will be handled in accordance with the applicable requirements for the relevant transaction.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking and venue information;
- Providing timely notice of relevant changes;
- Ensuring that agreed venue access arrangements are available;
- Reviewing the applicable service description and booking conditions;
- Making any required payment by the applicable due date.
Failure to provide necessary information or access may affect the timing or scope of the service.
9. Service Scope
Only services expressly included in the applicable service description or subsequently confirmed in writing form part of the booking.
Requests outside the agreed scope are subject to separate confirmation and, where applicable, additional charges.
No additional service will be treated as included merely because it appears in an illustrative image or general website content.
10. Communications and Records
Booking confirmations, service arrangements, amendments and other material communications may be provided electronically.
Customers should retain relevant order confirmations, payment records and communications relating to their booking.
Electronic records may be used to administer the transaction and establish the agreed arrangements.
11. Website Information
Service descriptions and images are provided to illustrate the nature and general appearance of the services offered.
The actual arrangement may vary according to the venue, event requirements, dimensions, availability and the specific service confirmed for the booking.
Information published on the website may be updated where reasonably necessary to reflect changes to available services, pricing or booking arrangements.
12. Events Outside Reasonable Control
Where circumstances beyond reasonable control materially affect the provision of a booked service, the parties will communicate promptly and consider reasonable alternative arrangements where available.
Such circumstances may include venue restrictions, official restrictions, severe weather, transport disruption, significant access difficulties or other events that could not reasonably be avoided.
Any cancellation, rescheduling or refund will be handled in accordance with the applicable booking terms and mandatory consumer rights.
13. Liability
Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
Subject to mandatory legal rights, liability will be assessed according to the nature of the service, the confirmed booking arrangements and the circumstances giving rise to the relevant claim.
Customers should notify us promptly of any material issue concerning the agreed service so that it can be reviewed and addressed where appropriate.
14. Privacy
Personal information is handled in accordance with the Privacy Policy published on the website.
By submitting information through the website, customers acknowledge that their information may be processed for booking administration, communication, service provision, legal compliance and other purposes described in the Privacy Policy.
15. Complaints and Customer Enquiries
Customers should first contact us regarding any question, complaint, booking issue or request for clarification.
We will review the matter based on the booking records, service description, communications and applicable terms.
16. Governing Law and Consumer Rights
These Terms & Conditions are intended to operate in accordance with applicable Mexican law and, where applicable, mandatory consumer protection laws applicable to customers in the European Economic Area.
Nothing in these Terms & Conditions is intended to deprive a consumer of mandatory rights that apply under the law governing the relevant transaction.
Where mandatory consumer legislation provides rights or remedies that differ from these Terms & Conditions, those mandatory provisions will apply to the extent required by law.
17. Contact Information
Vowvignetteco
Email: decor@vowvignetteco.com
Phone: +52 5557756616
Address: San Borja 810, Col. Del Valle Centro, Benito Juárez, C.P. 03100, Ciudad de México, Mexico
Website: www.vowvignetteco.com
These Terms & Conditions should be read together with the Privacy Policy, Deposit and Refund Policy and Cancellation Policy published on the website.