This Service Delivery Policy explains how wedding decoration and on-site styling services are arranged, confirmed and provided following a booking made through www.vowvignetteco.com.
1. Service Area
Services are provided at the venue address confirmed for the booking and are subject to availability, location, access arrangements and the agreed service scope.
The applicable service area and venue requirements will be confirmed before the appointment.
2. Booking and Deposit
The prices displayed on the website are booking deposits only unless expressly stated otherwise. They are not the full cost of the complete service.
Payment of the displayed deposit allows the booking request to proceed.
A booking is considered confirmed only after the requested date, venue and relevant service arrangements have been confirmed.
Where a remaining balance or additional charge applies, the amount and applicable payment arrangements will be communicated before the relevant payment is due.
3. Service Delivery Process
The service process generally follows these stages:
Step 1 — Service Selection
The customer selects the relevant service and reviews its description, scope and booking deposit.
Step 2 — Booking Request
The customer submits the required booking information, including the preferred event date, venue and relevant service requirements.
Step 3 — Booking Review
The submitted information is reviewed against the requested date, venue conditions and service requirements.
Step 4 — Confirmation
The applicable service arrangements are confirmed with the customer. Any material requirements or additional charges will be communicated before they become applicable.
Step 5 — Pre-Event Arrangements
The customer provides any remaining information reasonably required for the agreed service, including access instructions, venue restrictions and timing requirements.
Step 6 — On-Site Service
The agreed service is carried out at the confirmed venue and at the agreed time, subject to the confirmed service scope and applicable venue conditions.
Step 7 — Completion
Once the agreed service has been provided, the booking is treated as completed, subject to any applicable consumer rights or unresolved service matter.
4. Event Date and Appointment Time
The service date and appointment time are based on the arrangements confirmed with the customer.
Customers should provide accurate event information and notify us promptly of any material change to the event date, venue or access arrangements.
A requested date is not reserved until the applicable booking has been confirmed.
5. Venue Access
Customers are responsible for providing accurate venue information and ensuring that the agreed access arrangements are available at the relevant time.
Venue opening hours, access restrictions, loading arrangements, permitted working periods or other venue requirements may affect the timing or scope of the service.
If relevant venue conditions prevent the agreed service from being carried out as planned, the available arrangements will be reviewed according to the circumstances and applicable booking terms.
6. Service Scope
The service provided will correspond to the service description and arrangements confirmed for the booking.
Items or services not expressly included in the confirmed service scope are not treated as included merely because they appear in general website images or other illustrative material.
Additional requests may be considered subject to availability and prior confirmation.
7. Customer Responsibilities
Before the scheduled service, customers should:
- Provide accurate event and venue information;
- Provide any required access instructions;
- Inform us of relevant venue restrictions;
- Notify us promptly of material changes;
- Ensure that the agreed venue access is available at the confirmed time;
- Complete any outstanding payment when due.
Failure to provide required information or access may affect the scheduled service arrangements.
8. Changes to the Service
Requests to change the event date, venue, service scope or appointment arrangements should be submitted in writing as soon as possible.
Changes are subject to availability and may affect the service arrangements or applicable charges.
No change is considered confirmed until it has been agreed in writing.
9. Delays and Unforeseen Circumstances
Circumstances outside reasonable control may affect the scheduled service, including venue restrictions, official requirements, severe weather, significant transport disruption or other circumstances affecting access to the venue.
Where such circumstances arise, the available arrangements will be reviewed and communicated with the customer.
Where appropriate and permitted by the applicable terms, an alternative date or other reasonable arrangement may be considered.
10. Service Completion
The service is considered delivered when the agreed on-site service has been provided in accordance with the confirmed booking arrangements.
Customers should raise any material issue concerning the service as soon as reasonably possible so that the matter can be reviewed against the confirmed service scope and applicable terms.
11. Cancellation and Refunds
Cancellation, rescheduling and refund requests are handled according to the applicable Cancellation Policy, Deposit and Refund Policy and mandatory consumer rights.
The treatment of a booking deposit may depend on the timing of cancellation, the stage of the booking and the applicable legal requirements.
Nothing in this policy limits any mandatory consumer right that cannot lawfully be excluded.
12. European Consumer Rights
Where applicable European consumer law applies to a booking, mandatory consumer rights will be respected.
For certain distance service contracts, statutory withdrawal rules may apply, subject to the conditions and exceptions established by applicable law.
Where a customer requests that a service begin during an applicable withdrawal period, the relevant legal requirements concerning early performance will apply.
13. Confirmation Records
Booking confirmations, service details, amendments and other material arrangements may be communicated electronically.
Customers should retain their confirmation emails and related booking records for reference.
14. Contact Information
Vowvignetteco
Email: decor@vowvignetteco.com
Phone: +52 5557756616
Address: San Borja 810, Col. Del Valle Centro, Benito Juárez, C.P. 03100, Ciudad de México, Mexico
Website: www.vowvignetteco.com