This Privacy Policy explains how personal information is collected, used, retained and handled when you visit www.vowvignetteco.com, submit an enquiry, request a booking or purchase an on-site wedding decoration service.
1. Data Controller
Vowvignetteco
Address: San Borja 810, Col. Del Valle Centro, Benito Juárez, C.P. 03100, Ciudad de México, Mexico
Email: decor@vowvignetteco.com
Phone: +52 5557756616
Website: www.vowvignetteco.com
2. Information We Collect
Depending on how you use the website, we may collect information such as:
- Name and contact details;
- Email address and telephone number;
- Billing and booking information;
- Event date, venue information and service requirements;
- Information provided when communicating with us;
- Technical information such as IP address, browser type, device information and website usage information where applicable.
We only request information that is reasonably relevant to providing, administering or communicating about the requested service.
3. How We Use Personal Information
Personal information may be used to:
- Process and administer booking requests;
- Confirm service details and communicate with customers;
- Arrange and provide the requested on-site service;
- Process applicable payments and booking deposits;
- Respond to enquiries and customer service requests;
- Maintain transaction and booking records;
- Meet applicable legal, accounting and regulatory obligations;
- Protect our legitimate business interests and establish, exercise or defend legal claims where appropriate;
- Maintain and improve the operation of the website.
Personal information will not be used for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
4. Legal Bases for Processing
Where the GDPR applies, personal information may be processed where necessary to take steps at the customer’s request before entering into an agreement, to perform an agreement, to comply with a legal obligation, or for legitimate interests pursued by the business, provided that such interests are not overridden by the individual’s rights and interests.
Where consent is required, processing will take place only after appropriate consent has been obtained. Consent may be withdrawn at any time, although withdrawal does not affect processing carried out before the withdrawal.
5. Booking Deposits
Amounts displayed on the website are booking deposits unless expressly stated otherwise. Information associated with a deposit or booking may be retained as part of the relevant transaction record, including information necessary to administer the booking, account for payments, handle cancellations or refunds, and comply with applicable legal obligations.
A booking deposit does not by itself alter the purposes for which personal information is processed under this Privacy Policy.
6. Disclosure of Personal Information
Personal information may be disclosed where reasonably necessary to operate the website, administer bookings, process transactions, provide requested services, comply with legal obligations, respond to lawful requests, or establish, exercise or defend legal claims.
Where external service providers process information on our behalf, they will receive only information reasonably required for the relevant function and, where required by applicable law, will be subject to appropriate contractual and confidentiality obligations.
Personal information is not sold for monetary consideration.
7. International Transfers
Because the business is based in Mexico and may serve customers in Europe, personal information may be processed or accessed in countries outside the country in which the customer resides.
Where the GDPR applies and personal information is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable data protection law, including an adequacy decision or appropriate contractual safeguards where applicable.
8. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking administration, customer service, accounting, legal compliance, record keeping and the establishment, exercise or defence of legal claims.
Retention periods may vary according to the type of information and the applicable legal or regulatory requirements. When information is no longer required, it will be deleted or otherwise handled in accordance with applicable law.
9. Cookies
The website may use cookies and similar technologies for functions such as website operation, preferences, analytics and other permitted purposes.
Where required by applicable law, non-essential cookies will only be activated after the visitor has provided the required consent. Visitors may manage applicable cookie preferences through the available cookie controls.
Further information is provided in the Cookie Policy.
10. Data Protection Rights in Europe
Where the GDPR applies, individuals may have the right to:
- Request access to their personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion where the legal conditions are met;
- Request restriction of processing in applicable circumstances;
- Object to certain processing;
- Request data portability where applicable;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with the competent data protection authority.
Requests may be submitted using the contact details provided in this Privacy Policy. Appropriate information may be requested to verify the identity of the person making a request.
These rights are subject to the conditions and exceptions established by applicable law.
11. ARCO Rights in Mexico
Under applicable Mexican data protection legislation, individuals may exercise their Access, Rectification, Cancellation and Opposition (ARCO) rights in relation to their personal information.
Requests should be submitted to:
Email: decor@vowvignetteco.com
An ARCO request should identify the applicant and clearly describe the information and right concerned. Reasonable documentation may be requested to verify identity and prevent unauthorised access to personal information.
Requests will be handled within the periods and according to the procedures established by applicable Mexican law.
12. Confidentiality
Personal information is handled on a need-to-know basis and is subject to appropriate confidentiality obligations. Access may be provided only where reasonably required for the purposes described in this Privacy Policy or where permitted or required by law.
13. Children’s Information
The website is intended for adults and is not directed towards children. We do not knowingly request personal information from children where such collection is prohibited by applicable law.
14. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in applicable law, business practices, website functions or data processing activities.
The updated version will be published on this page with a revised “Last Updated” date. Where applicable law requires notice or consent for a material change, the appropriate procedure will be followed.
15. Contact
For privacy enquiries, data protection requests or questions concerning the processing of personal information, please contact:
Vowvignetteco
Email: decor@vowvignetteco.com
Phone: +52 5557756616
Address: San Borja 810, Col. Del Valle Centro, Benito Juárez, C.P. 03100, Ciudad de México, Mexico
Website: www.vowvignetteco.com